ok93 Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data ok93 collects from players in Bangladesh, how that data is used, who it may be shared with, and what rights you have over your own information. We encourage you to read this document carefully before creating an account.
Your Data is Secure
All data transmitted between your device and ok93 is protected by SSL encryption. We apply industry-standard security controls to prevent unauthorised access to player information at every layer of our platform.
Never Sold to Third Parties
ok93 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely to operate and improve your ok93 experience.
You Control Your Data
Registered ok93 players may request access to, correction of, or deletion of their personal data at any time by contacting [email protected]. We process all data rights requests within a reasonable timeframe.
Data We Collect
ok93 collects personal data from players in Bangladesh through several channels: directly during account registration, through your ongoing use of the platform, and in some cases from third-party payment processors such as bKash, Nagad, and Rocket. We collect only the data that is necessary to provide you with a safe, compliant, and functional gaming experience on ok93.
| Data Category | Specific Information Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID Card (NID) number, passport number (where provided) | Registration form, KYC verification documents |
| Contact Data | Bangladesh mobile number, email address, district or city of residence | Registration form, account settings updates |
| Financial Data | bKash / Nagad / Rocket wallet numbers, bank account details, transaction history, deposit and withdrawal amounts in ৳ BDT | Payment processing, transaction logs |
| Gaming Activity Data | Games played, bet amounts, win/loss records, session duration, game provider interactions | Platform activity logs (automatic) |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Automatic collection via server logs and cookies |
| Communications Data | Support enquiries, chat transcripts, feedback submitted via email to [email protected] | Direct communication with ok93 support team |
Where ok93 receives data from third-party payment processors such as bKash, Nagad, Rocket, or Upay, that data is limited to transaction confirmation details and wallet identifiers. ok93 does not receive full payment credentials, PINs, or passwords associated with your mobile banking accounts. Your mobile wallet security is governed separately by the respective service provider's own terms and privacy policies.
How We Use Your Data
ok93 processes personal data only for defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which ok93 processes player data are set out below, together with the legal basis that justifies each type of processing.
- Account Management: To create, maintain, and secure your ok93 account, including verifying your identity at registration and on an ongoing basis as required by our KYC procedures. This processing is necessary to perform our contract with you.
- Payment Processing: To process deposits and withdrawals in ৳ BDT via bKash, Nagad, Rocket, Upay, and bank transfer, to reconcile transactions, and to investigate and resolve any payment disputes. This processing is necessary to perform our contract with you.
- Game Delivery and Platform Operation: To provide access to casino games, live dealer tables, cricket betting markets, and crash games including Mines Grand. Gaming activity data is used to ensure game integrity and correct settlement of bets. This processing is necessary to perform our contract with you.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, collusion, and other prohibited conduct. This processing is in ok93's legitimate interests to protect the platform and all players.
- Responsible Gaming: To monitor player activity for indicators of problem gambling, apply limits and restrictions where requested by the player, and comply with our responsible gaming obligations. This processing is in the legitimate interests of player welfare.
- Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance. Support communications are logged for quality assurance and to maintain a record of player interactions. This processing is necessary to perform our contract with you.
- Legal and Regulatory Compliance: To fulfil any legal obligations applicable to ok93, including responding to lawful requests from law enforcement authorities and retaining transaction records as required. This processing is necessary for compliance with legal obligations.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, features, and user experience of the ok93 platform. Individual player data used for this purpose is anonymised before analysis. This processing is in ok93's legitimate interests.
- Promotional Communications: To send you information about ok93 promotions, bonuses, seasonal offers (such as Eid and BPL season promotions), and platform updates. You may opt out of marketing communications at any time by contacting [email protected]. This processing is based on your consent, which may be withdrawn at any time.
Data Sharing & Disclosure
ok93 may share your personal data with the following categories of third parties in the circumstances described below. In all cases, data is shared only to the extent necessary for the relevant purpose, and we take steps to ensure that recipients maintain appropriate data protection standards.
Payment Processors
- bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independent data controllers for the processing of mobile wallet transactions.
- Bank partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive account and transaction details as required to process bank transfer deposits and withdrawals.
Game Providers
- Game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and Vivo Gaming may receive a player session token and game-play data necessary to deliver live dealer games, slots, and crash games. These providers do not receive your full personal profile.
- Game providers use session data solely to render the game correctly and record round outcomes. They are contractually prohibited from using player session data for their own marketing purposes.
Identity Verification Services
- ok93 uses third-party KYC and identity verification partners to validate player identity documents such as National ID Cards and passports. These partners process identity data on ok93's behalf and are bound by strict data processing agreements.
- Verification partners do not retain copies of your identity documents beyond the period required to complete the verification process and comply with applicable record-keeping requirements.
Legal & Regulatory Authorities
- ok93 may disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, in response to a lawful request, or where disclosure is necessary to protect the rights and safety of ok93, its players, or the general public.
- ok93 will notify affected players of any such disclosure request where legally permitted to do so.
Cookies & Tracking
ok93 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse how players interact with the site. Cookies are small text files stored on your device by your web browser. They do not contain executable code and cannot access other files on your device.
The table below describes the categories of cookies used by ok93 and their purpose. You can control cookie settings through your browser preferences; however, disabling certain essential cookies may prevent core platform functionality from working correctly.
| Cookie Type | Purpose | Duration | Required? |
|---|---|---|---|
| Essential Cookies | Maintain your login session, remember your account state, protect against cross-site request forgery (CSRF), and ensure platform security | Session / 24 hours | Yes — cannot be disabled without breaking core functionality |
| Functional Cookies | Remember your language preferences, game lobby view settings, and recently played games for a more personalised experience | 30 days | Optional |
| Analytics Cookies | Collect anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. Used solely to improve ok93's performance and user experience | 90 days | Optional |
ok93 does not use advertising or tracking cookies that follow you across other websites. We do not participate in cross-site behavioural advertising networks. Any analytics data collected through cookies is processed in aggregated form and is not linked back to individual player profiles for marketing purposes.
To manage or delete cookies, you can adjust your browser settings at any time. Most modern browsers — including those commonly used in Bangladesh on Android and iOS devices — provide clear options to view, block, or delete cookies. Please note that deleting essential cookies will log you out of your ok93 session and may require you to log in again.
Data Retention
ok93 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, and audit obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.
- Active Account Data: All personal data associated with an active ok93 account is retained for the duration of the account relationship. You may request account closure at any time by contacting [email protected].
- Closed Account Data: Following account closure, ok93 retains identity and transaction records for a minimum period of five (5) years in order to comply with anti-money laundering record-keeping obligations, respond to potential legal claims, and cooperate with any regulatory enquiries that may arise after closure.
- Financial Transaction Records: Individual transaction records including deposit and withdrawal history in ৳ BDT are retained for a minimum of five (5) years from the date of the transaction, regardless of whether the account remains active.
- Support Communications: Customer support correspondence is retained for two (2) years from the date of the last message in a thread. After this period, communications are deleted unless they relate to an unresolved dispute or legal matter.
- Analytics Data: Anonymised platform analytics data, which cannot be linked back to any individual player, may be retained indefinitely for the purpose of long-term platform performance analysis and improvement.
- Fraud Investigation Records: Where an account was closed due to suspected fraud, money laundering, or other prohibited conduct, ok93 may retain relevant investigation records for an extended period as required by law or legal proceedings.
When the retention period for any category of data expires, ok93 will either permanently delete the data from its systems or, where complete deletion is not technically possible due to backup systems, render the data inaccessible and ensure it is overwritten in the normal course of backup rotation. ok93 reviews its data retention schedules periodically and updates them where necessary to reflect changes in legal obligations or business requirements.
Your Privacy Rights
As a registered ok93 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered mobile number, and a clear description of your request. ok93 will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days.
Right of Access
You may request a copy of the personal data ok93 holds about you, including a description of the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
Right to Rectification
If any personal data held by ok93 is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please ensure your account details remain current by updating them promptly when they change.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ok93's legal retention obligations. Erasure requests will be assessed on a case-by-case basis.
Right to Restrict Processing
In certain circumstances, you may request that ok93 pause the processing of your personal data while a dispute is investigated or a correction is pending, without requiring full deletion of the data.
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider of your choosing.
Right to Withdraw Consent
Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Security Measures
ok93 takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, ok93 continuously reviews and updates its security controls to maintain a high standard of data protection.
- SSL / TLS Encryption: All data transmitted between your device and the ok93 platform is encrypted using SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted Data Storage: Sensitive data held in ok93's databases, including identity verification records and payment details, is stored in encrypted form. Encryption keys are managed separately from the data they protect.
- Access Controls: Access to player personal data within ok93's systems is restricted on a strict need-to-know basis. Staff members who require access to personal data to perform their duties are subject to confidentiality obligations and receive regular data protection training.
- Two-Factor Authentication: ok93 supports two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised login attempts. We strongly encourage all players to enable 2FA via their account security settings.
- Fraud Detection Systems: ok93 operates automated and manual monitoring systems to detect suspicious account activity, unusual transaction patterns, and potential security incidents in real time. Suspected security breaches are investigated promptly.
- Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights or interests, ok93 will notify affected players without undue delay, providing details of the nature of the breach, the data affected, and the steps ok93 is taking to address it.
Players also have an important role to play in maintaining the security of their ok93 accounts. You should use a strong, unique password for your ok93 account that is not shared with any other service. You should never share your login credentials, OTP codes, or account verification details with anyone — including persons claiming to represent ok93 support. Legitimate ok93 support staff will never ask for your password. If you suspect that your account has been compromised, contact us immediately at [email protected].
Policy Updates & Contact
ok93 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, ok93 will notify registered players by email to their registered address or via a prominent notice on the platform. The updated policy will take effect from the date shown in the "Effective Date" field at the top of this document.
We encourage you to review this Privacy Policy periodically to stay informed about how ok93 handles your personal data. Your continued use of the ok93 platform following the posting of any updates constitutes your acceptance of the revised policy.
This Privacy Policy should be read alongside the ok93 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference and form part of the overall agreement between you and ok93.
This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all players accessing ok93 from Bangladesh or any other jurisdiction, subject to applicable local laws.
Your Data is Safe. Now Enjoy the Games.
ok93 protects your personal data so you can focus on what matters — cricket betting, live casino tables, slots, and crash games. All in ৳ BDT via bKash and Nagad. For adults aged 18 and above only.