Responsible Gaming at ok93

At ok93, responsible gaming is not an afterthought — it is woven into the fabric of everything we do. We believe that gambling, when approached thoughtfully, can be an entertaining and enjoyable pastime. However, we also recognise that for a small number of players, gambling can become harmful. Our role is to provide the tools, information, and support needed to ensure that every player on the ok93 platform can make informed decisions about their play.

ok93 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond — and we take our duty of care seriously. We have put in place a comprehensive responsible gaming framework that gives you full control over your account activity, spending, and session duration. We also train our customer support team to identify and respond appropriately to players who may be experiencing gambling-related difficulties.

The features described on this page are available to all registered ok93 players at no cost. You do not need to justify or explain your reason for using any of them. Whether you want to set a weekly deposit limit as a matter of routine budgeting, or whether you need a full self-exclusion because gambling has become a problem for you, ok93 will process your request promptly and without judgment.

ok93 takes underage gambling extremely seriously. During account registration, all players are required to confirm that they are 18 years of age or older. We conduct identity verification (KYC) checks to validate date of birth against government-issued identity documents, including the Bangladesh National ID Card and passport. Accounts that cannot be verified as belonging to an adult aged 18 or above are immediately suspended and any remaining balance is returned via the original payment method.

If you suspect that a minor has gained access to an ok93 account — whether through use of your account credentials or through the creation of a fraudulent account — please contact us immediately at [email protected]. ok93 will act swiftly to investigate and close any account believed to belong to or be accessed by a person under the age of 18.

We also ask that all registered players take reasonable steps to prevent minors from accessing their ok93 accounts. This includes keeping your login credentials private, logging out after each session, and not sharing your device in a state where your ok93 account is accessible without a password.

One of the most effective ways to maintain control over your gambling activity is to set firm limits on how much money you deposit and spend. ok93 provides a comprehensive suite of limit-setting tools that you can configure at any time through your account settings. These limits apply across all payment methods on the platform, including bKash, Nagad, Rocket, Upay, and bank transfer.

All limits are applied in ৳ BDT and can be set on a daily, weekly, or monthly basis. When you reach a limit, ok93 will block further deposits or wagers for the remainder of that period, regardless of which payment method you attempt to use. This ensures that the limit is meaningful and cannot be bypassed by switching from bKash to Nagad, for example.

If you feel that gambling is having a negative impact on your life and you need a stronger intervention than a deposit limit or cooling-off period, ok93's self-exclusion programme allows you to lock your account for an extended period. Self-exclusion is a firm, enforceable measure — it is not a soft pause that can be reversed with a single click.

During a self-exclusion period, ok93 will close your account to new logins, block all deposits, suspend any active bonus offers, and remove you from all marketing communications. If you contact ok93 support during a self-exclusion period to request early reinstatement, our team is trained to decline that request and instead offer guidance on the support resources available to you.

Problem gambling can develop gradually and is not always easy to recognise in yourself. ok93 encourages all players to periodically reflect on their gambling behaviour and to be honest with themselves about whether gaming is still a source of entertainment or whether it is beginning to cause harm. The following warning signs may indicate that gambling has become a problem.

ok93 recognises that its own tools and support team are one part of a wider network of help available to players who may be experiencing gambling-related harm. We encourage any player who feels that gambling has become a problem to seek professional guidance. The following types of resources are commonly available and recommended.

ok93 does not permit any person under the age of 18 to register or use the platform. We take proactive steps to verify player age through our KYC process. However, we also recognise that parents and guardians play a critical role in ensuring that minors do not access online gambling sites on shared or family devices.

ok93 strongly recommends that households with children install reputable internet filtering or parental control software on all shared devices. Such software can block access to gambling websites including ok93 at the network or device level, providing an additional layer of protection beyond ok93's own age verification measures. Many internet service providers in Bangladesh also offer parental control features as part of their broadband packages.

Practical steps you can take as a parent or guardian include keeping your ok93 login credentials private and never stored in a browser where a child might access them, enabling device-level screen time and content restrictions on smartphones and tablets, and speaking openly with teenagers about the risks associated with gambling so that they can make informed choices as they approach adulthood.

If you have any questions about the responsible gaming tools available on ok93, need help setting up a limit or self-exclusion, or simply want to speak with someone about your gambling behaviour in a confidential setting, our Safe Play Team is ready to assist you. We are available 24 hours a day, 7 days a week, and all communications are treated in strict confidence.

To reach the ok93 Safe Play Team, send an email to [email protected] with the subject line "Responsible Gaming Request". Please include your registered mobile number so that our team can locate your account quickly. We aim to respond to all responsible gaming enquiries within two (2) hours. For urgent matters — such as an immediate self-exclusion request — our team will process your request the same day.

ok93 also reviews its responsible gaming policies and tools on a regular basis to ensure they remain effective, accessible, and aligned with current best practices in player protection. If you have a suggestion for how ok93 can improve its responsible gaming provision, we welcome your feedback at the same email address.